Booking Help

Welcome to the Temple Basin user guide! This site features an automated booking system, member management system, and plenty more keeping things running behind the scenes.

If you have booked accommodation and purchased products online before, the experience will be very familiar to you, and you may not need the below documentation. Just start clicking around the website and you'll likely find what you're after.

If you get stuck, this page will walk you through the following;

• Logging in and accessing your account.
• Upgrading your membership to enable booking.
• Creating and managing your bookings.
• Everything in between.

If you get stuck, feel free to reach out at any time via our Contact Us page

Booking is restricted on this website to existing club members who have a current membership. This means you need to be logged in to make a booking.

1. If you don't know your password, go the the My Account page and click on the "I forgot my password" link after entering your username or email address. The system will tell you if no account exists, or send you an email to reset your password if it does exist.
2. If no account exists, go to the Contact Us page to have an admin create an account for you.
3. If you have never been a club member, submit a membership application.
4. To log in, click on the My Account menu button on the main menu bar, and enter your username (or email address) and password. You will then be redirected to your membership dashboard.

1. Log in to your account.
2. Go to your Account Dashboard
3. Your membership status, level, and expiration date will be displayed on your dashboard under the "Membership Summary" section.

1. After logging in, go to the Membership page. Here you will find links to purchase or renew your membership subscription.
2. Alternatively, you will also find all membership plans and other products on the Shoppage.
3. On the purchase membership page, select the membership subscription you would like to purchase, and select the account it should be applied to from the dropdown list.
4. You can also enter other email addresses that you would like to purchase membership for. This is useful if you would like to purchase membership for family members not already associated with your account.
5. Click "Add to cart". You can add multiple membership plans for different members to the same cart.
6. Once you are finished, click "Checkout".
7. Select your payment method, and follow the instructions for payment. You will receive an email confirming your purchase.
8. The accounts you selected will be automatically updated to the levels you have selected.
9. Note that an administrator will be notified if a membership plan is selected which does not match the date of birth associated with a given user.

1. Log in to your account.
2. Go to the Book page and search for available accommodations by entering the desired dates.
3. Select your preferred accommodation and number of beds from the search results and click "Book" or "Confirm Reservation".
4. Enter the name or select the occupant for each bunk in your booking.
5. Enter your contact details and proceed to checkout, making sure all fields are filled out, then click "Book Now".
6. Select your payment method and complete the payment process to confirm your booking.
7. You will receive a confirmation email with the booking details.

1. Bookings can only be cancelled by clicking on the link sent with your booking confirmation email.
2. In your email account, find the confirmation email for the booking you wish to cancel.
3. Click the button saying "Cancel Booking". this will redirect you to the website where you can confirm the cancellation.
4. You will receive an email confirming the cancellation.
5. Note that this does not automatically refund your booking. Check your club's booking poilcy for more information on how much, and how you can be refunded.

1. Depending on how your website has been configured, the availability calendar may be visible on the Bookpage, or any page with more information about your lodge.
2. If not, you can always view booking availability by going directly to the accommodation page.
3. To find the accommodation page, begin booking an accommodation as you normally would.
4. To ensure all available accommodations appear as results, select a date far in advance, and select dates for a 2-3 day stay.
5. In the search results, click on the title of the accommodation type or lodge that appears.
6. At the bottom of this page, you will find the availability calendar. If you hover your mouse over a particular date on this calendar, the remaining number of beds available will pop up.

1. Log in to My Account and look for the My Wallet section among the account tabs.
2. If This Button does not work, it is likely that your club has not enabled this functionality. Contact an administrator if this is an error.
3. When you are logged in, your wallet credit will be shown on the right of the main menu bar. If this is missing, it is likely your club has not enabled this feature.
4. Click on Wallet Topup and enter the amount you wish to add.
5. Select your payment method and complete the transaction.
6. Your wallet balance will be updated, and you will receive a receipt via email.

1. Ensure your wallet has sufficient funds before making a purchase.
2. During checkout, select "Wallet" as your payment method.
3. The amount will be deducted from your wallet balance, and you will receive a confirmation email notifying you of your transaction and updated wallet balance.

1. Log in to My Account and navigate to the Orders tab.
2. Here you will find a summary of all payments on your site, including bookings, membership purchases, and any other extras or products your club may sell.
3. Click on an order to view its details, including status, payment method, and items purchased.
4. To view booking details specifically, use the My Bookings tab instead.
5. Note that bookings cannot be cancelled from this menu. To cancel a booking, click the link in the booking confirmation email you were sent when making the booking.

1. Go to the Orders section in your account.
2. Find the order you wish to cancel, record its order number.
3. Send this information to an administrator via the Contact Us page, including reasons for cancellation.

1. Booking confirmations and cancellations.
2. Membership upgrades, renewals, and expirations.
3. Wallet top-ups and transaction receipts.
4. Order confirmations and updates.

1. Check your spam or junk folder for missing emails.
2. Add the website's email address to your trusted contacts list.
3. Contact support if you still don’t receive emails.

1. Ensure you are using the correct username and password.
2. Use the "Forgot Password" link on the My Account page to reset your password.
3. Contact support if you continue to experience issues.

1. Go to the Contact Us page on the website.
2. Provide details about your issue, including booking number if applicable.
3. Submit the form, and a support representative will get back to you.
4. Additional info such as URLs and screenshots are also very useful for troubleshooting your issue. These can be sent to the autoresponder email that you will recieve after submitting the contact form.

1. Use a strong and unique password.
2. Update your password regularly.
3. Enable two-factor authentication if available.

Your data is securely stored and used only for the purposes outlined in the website's privacy policy. We do not share your information with third parties without your consent.

Use of third party payment providers to pay for bookings on this website may be considered consent to share required personal information to process your payments.

You can use the "Forgot Password" link on the login page to reset your password. Follow the instructions in the email you receive to set a new password.

Log in to your account and navigate to the "My Bookings" section. Your booking details, including confirmation status, will be displayed there.

For full booking details, check your booking confirmation email. A booking reminder will also be sent to your email shortly before you are due to check in.

Yes, the wallet system allows you to make partial payments with your wallet, and use a secondary payment method such as a credit card to pay the remainder. Contact an administrator if you experience problems.

If your renewal fails, check if you were charged for the payment and try again, ensuring that you entered email addresses and payment method details correctly. If you experience errors again, please contact an administrator and provide specific details and screenshots explaining exactly what went wrong.